INTRODUCTION
These terms of use govern your use of our website and/or our services; by using our website and/or services, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website and/or our services. We may update this privacy policy from time to time (without notification) by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

COMPANY INFO
Bikehanic, kolesarski servis in storitve, d.o.o.
Stegne 23, 1000 Ljubljana, Slovenia
VAT ID number: SI 38339668
Registration number: 8727198000
Phone: +386 64 132 032
Website: www.bikehanic.com

PRICES
All prices shown are in Euros (EUR) and include value added tax (VAT). Prices can change without and advanced notification.

Service prices do not include spare parts and gear. In some cases, the material for the service is included in the price and this is also explained next to the price (e. g. oil in case of brake bleeding).

Prenesi si celoten cenik servisa s klikom na to povezavo.

BOOKING OF THE BIKE DELIVERY SLOT AND WORK ON THE BIKE
1) Select a slot via online booking form on website www.bikehanic.com.
2) We’ll expect you at the selected date & time. This will help us organize our work better and offer you a better service. If you will arrive earlier or later, we’ll of course still gladly except your bike, but the customer that is on time will have priority. Just like when visiting a doctor.
3) You can of course drop-off your bike anytime inside the working hours, but again the customer with a booking will have a priority. Delivery without booking can also extend the service time as we’ll perhaps have to source a part.
4) Your bike will be handled in the shortest possible time, but that time can also depend on parts supply and availability. We’ll notify you in a case that the part will not be available or if the mechanic discovers a hidden fault.
5) You’ll be notified after the completion of the work and you’ll be able to pick-up your bike.

PAYMENT METHODS
Customer pays at the time of bike/gear pick-up. Payment is possible with cash or debit/credit card. We accept following cards: Maestro, V Pay, Mastercard, Visa, JCB, UnionPay & Diners Club International.

PICK-UP/DELIVERY AT YOUR HOME
A) Suspension components (forks, shocks) can be send via parcel service. Pick-up and delivery in Slovenia is organized by our parcel partner DPD d.o.o. (contact number +386 1 513 23 00). Cost of the parcel depends on the size of the package. If choosing this option, we’ll provide you with instruction for the fork/shock packaging and delivery, and the products will be returned in the same manner. Service will be payed via bank transfer before the return shipment. Please note that it can take up to three days to process the bank payment and then continue with the shipping.
B) Bike(s) pick-up at home or at the office – give us a call and we’ll introduce all options.

DATA AND PRIVACY PROTECTION
When making a registration and/or booking on the Bikehanic website and/or app, you’ll have to trust us with personal and contact data that will be used for the proper service procedure, and if stating so for the occasional promotion notifications. Your data will not be shared with any third party. All users can access the data that is stored in connection with the user account and/or reservation. All the data provided in the process of placing an order is protected from unauthorised viewings by the SSL online protection protocol (http://en.wikipedia.org/wiki/Secure_Sockets_Layer). Data is stored and processed in accordance with the European Union’s General Data Protection Regulation (GDPR).

COOKIES AND WHY WE USE THEM
This website www.bikehanic.com (“Our Site”) uses Cookies and similar technologies to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our cookies policy. Cookie is a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Our Site may place and access certain first party Cookies on your computer or device. By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You can change usage of cookies at any time in your browser. Data collected with Cookies can't be linked with the personal data of a user as they are collected anonymously.

DISCLAMER
Service provider makes every effort to assure that information on the website are correct and up-to-date. Nevertheless, the specifications and prices of the products and services can change rapidly, and website could not be up-to-date at any given time. All photos are symbolic and don’t necessarily snow Bikehanic service centre and/or services and products that are available by Bikehanic. We reserve the right to make changes in the specifications and prices at any time, without advanced notice.

POGOJI ZA IZOBRAŽEVANJE DOMAČI MEHANIK

1) Prijavo na tečaj potrdiš s prijavnico in plačilom predračuna. Od takrat naprej je odpovedni rok 14 dni pred začetkom izobraževanja.

2) Veljavnost prijavnice in predračuna je tri (3) dni. Predračun bomo poslali zelo hitro po prijavi, s plačilom pa potrdiš svojo udeležbo na izobraževanju.

3) V primeru bolezni ali izolacije lahko ob predložitvi dokazila svoje mesto na izobraževanju prestaviš na katerega izmed prihodnjih terminov.

4) Minimalno število udeležencev je 3. V primeru nezadostnih prijav, se termin prestavi ali povrne plačana šolnina.

HRANJENJE KOLESA V SERVISU BIKEHANIC

Servis koles Bikehanic ponuja tudi možnost dolgotrajnega hranjena koles. Kolesa so shranjena v za ta namen primernem skladišču. Hranjenje kolesa poteka pod naslednjimi pravili in pogoji:

– Kolesa bodo shranjena v ustreznem (suh zrak, sobna temperatura) in tehnično varovanem skladišču.

– Cena mesečnega hranjenja kolesa je 14,99 evra, 1 mesec oz. 30 dni je najmanjši možen obračunski interval.

– Hranjenje kolesa se obračuna z mesečnimi intervali; torej za 1 mesec znaša plačilo 14,99 evra, za obdobje od 1 mesca in 1 dneva do 2 mesecev 29,88 evra in tako dalje.

– Kolo lahko prevzamete kadarkoli v času trajanja hrambe, vendar vedno samo ob predhodni najavi. S prevzemom se zaključi obdobje hranjenja in naredi obračun.

– Plačilo za hranjenje kolesa kolesa se izvede ob prevzemu kolesa.

– Kolo oddate in prevzamete z veljavnim osebnim dokumentom in delovnim nalogom.

– Za prevzem kolesa se morate javiti vsaj en delovni dan pred prihodom.

– Vsa kolesa, ki bodo pri nas shranjena 3 mesece ali več bomo brezplačno oprali (storitev hitro pranje).

– Prostor v katerem so shranjena kolesa je zavarovan pri Zavarovalnica Sava d.d.; v primeru kraje se lastništvo in vrednost dokazujeta z originalnim računom ali drugim ustreznim dokumentom.

Last change: 1st December 2020